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What is the Best Phone System for a Small Business?

What is the Best Phone System for a Small Business?

In a market saturated with a seemingly endless variety of innovative phone systems, making the right purchase isn't always easy - but what is the best phone system for a small business?

The past few years have witnessed an increasing amount of companies choosing to switch to an innovative, internet-based communications system - also known as VoIP, or Voice-over- Internet Protocol

Whilst VoIP phone systems are highly advantageous for medium to enterprise businesses, it is important not to underestimate the positive impact that these devices can also have on small and start-up businesses. According to Finances Online, small businesses have listed several benefits that they have found to accompany the use of a VoIP system, including conference calling, handling phone calls, managing messages and more. 

The advanced features that accompany a VoIP phone, along with lower costs and a higher level of flexibility, are helping small businesses to remain future-focused. However, as with any form of telecommunications, VoIP is not one-size-fits-all. Let's take a look at what some of the best phone systems for a small business really are.

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1. Polycom VVX 501


The Polycom VVX 501 is the perfect all-in-one unified communications business phone system, including web browser and touchscreen capabilities, Microsoft Exchange integration and much more. 

The VVX 501 is a phone system that is geared towards productivity, and pulls this off more effectively than many other devices on the market. As well as providing standard telephony features, such as call forwarding, DND and so forth, the VVX 501 also works in tangent with desktop applications, such as the Microsoft Outlook Calendar, allowing you to set reminders and schedule meetings from the phone direct. 

Alternatively, you can integrate your Polycom phone system with your desktop computer and use your keyboard and mouse to take and make phone calls, browse the web and conduct business operations all from one place.

Although this might all sound a little complicated, the Polycom VVX 501 is surprisingly easy to deploy and integrate with existing infrastructure. This will allow small businesses to efficiently redirect time that would have been spent training employees to use an updated device, as well as minimise losses and save on long-term maintenance costs. 


Key Features

  • Unified communications platform
  • Touch screen
  • Video conferencing capabilities
  • Microsoft Exchange Integration 
  • Web browser
  • HD voice (14KHz)

What Makes it the best phone system for a small business?

  • Unified communication system allows for straightforward use and more efficient multitasking. 
  • Easy-to-use platform and simple integration allows companies to save time and expenses. 

2. Mitel MiVoice 


The Mitel MiVoice phone system operates via the cloud, and can be accessed on laptop and desktop computers, making for the perfect communications device for remote teams.

The Mitel MiVoice is one of the more flexible and scalable business phone systems available on the market. The lack of a physical phone device makes it easy for teams to customise the MiVoice software according to preference, adding between 5 and 130,000 users.

Additionally, unified communication features make company collaboration easier than ever before, whether remote or in person. Tools such as unified messaging and video conferencing support cohesive and streamlined business operations, allowing for businesses to work well from anywhere in the world. 

Of course, the Mitel MiVoice is still a phone first and foremost, and it goes above and beyond to provide businesses with reliable client communications. Call forwarding, hot desking and exceptional voice quality are just a few of the available features that keep communications streamlined and professional. 


Key Features

  • Cloud-based software 
  • App integrations
  • Unified communications platform
  • Highly scalable 
  • Unique call controls 

What Makes it the best phone system for a small business?

  • Cloud-based software allows for easy remote working.
  • Scalability makes this a great choice for start-up businesses or small businesses who may be looking to recruit new employees in the future. 

3. Yealink W53P


Providing high-quality communications and unique portability, the Yealink W53P is a low-cost, cordless VoIP phone designed to suit small to medium sized businesses. 

The Yealink W53P supplies businesses with reliable communications - without all of the bells and whistles. One of the biggest draws to this business phone system is its portability - with 18 hours of talk time and 200 hours of standby, users can charge the Yealink W53P and slip it right in the pocket. 

The device also comes equipped with reasonable scalability. Add up to eight handsets per base, and take up to eight simultaneous voice calls, making this a great solution for busy teams. 

Last but not least, the audio quality provided is ultimately unrivalled. Enjoy crisp, clear communications with background noise reduction to eliminate distractions.


Key Features

  • Cord-free design 
  • Long-lasting battery life
  • 128 x 160" colour display
  • Noise reduction technology
  • Scalable 
  • Headphone jack and ethernet port  

What Makes it the best phone system for a small business?

  • The W53P provides a full suite of features for a low cost, making this an affordable solution for small businesses. 
  • Maximises efficiency by allowing for calls on-the-go. 

4. Yealink T58W Pro


The Yealink T58W Pro is a great example of Yealink's versatility when it comes to crafting the best phones for small businesses. Differing vastly from the simplistic interface of the W53P, the T58W is an affordable and all-encompassing unified communications solution that is perfect for small businesses operating in larger locations. 

With HD video conferencing and numerous integrations, including email applications, calendars, social media and more, the T58W Pro is one of the best phone systems for team-to-team collaboration. These features can be enjoyed without troublesome lagging, thanks to the Android 9.0 operating system. 

The Yealink T58W Pro also ensures that information is kept safe, providing complete data encryption - this is particularly useful for businesses that are privy to sensitive client data, such as finance companies, for instance. 


Key Features

  • Optima HD Audio
  • Noise elimination
  • Unified communications platform 
  • Wi-Fi/Bluetooth connectivity 
  • 7" colour touchscreen 
  • Video conferencing support 

What Makes it the best phone system for a small business?

  • Unified communications allow teams with members in multiple locations to collaborate efficiently. 
  • Despite being more costly than the W53P, the T58W Pro delivers a lot of features for a reasonable price, making this a very modern and future-focused solution for start-up businesses. 

5. Mitel 6940 IP Phone


The Mitel 6940 is one of the more flexible VoIP desk phones, making this one of the best phone systems for businesses looking for a communications solution that is a little more customisable. 

With unique call management capabilities, the Mitel 6940 comes with eight programmable keys that can be used for shortcuts such as speed dial. Additionally, the Mitel 6940 can be connected to your mobile, allowing calls to be redirected when necessary in order to provide a more professional and optimised caller experience. 

Thanks to the PCLink feature, the Mitel 6940 can be used as either a physical desk phone or via a computer. PCLink also allows users to make and take video calls, providing a seamless collaboration experience. 

Finally, the Mitel 6940 is also equipped with Bluetooth technology. This means that the telephony system comes with a wireless handset as well as the capability for other expansions and integrations at the user's discretion. 


Key Features

  • Eight programmable keys 
  • PCLink
  • Duplex speakerphone
  • Wireless handset 
  • Bluetooth connectivity
  • Desktop-enabled video calling
  • Mobile integration 

What Makes it the best phone system for a small business?

  • Call management is made easier thanks to mobile integration and customisable key features, allowing small businesses to offer more personalised and efficient customer service. 
  • Flexible call options provided by PCLink allow users to work in a way that suits their capabilities, creating a technological environment that fits the user, rather than the other way around. 

Bespoke Business Phone Systems

Fundamentally, choosing the right phone system can be the key to providing better customer service, improving team collaboration and working more efficiently overall. 

Your Comms Group provide a range of the best business phone systems for small, medium and enterprise businesses. Take a look at our available products or get in touch with a member of our qualified team for support. 

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