Adi is responsible for everything “Operational” within the business, process improvement and customer experience being her priorities alongside strategic planning. Delivering exceptional customer service is Adi’s passion, this is visible for all to see.
Adi recently joined the business and has brought with her a wealth of knowledge and business experience. A passionate, commercially aware and inclusive leader that has gained her experience in varying sectors- retail, Automotive and Communications at an executive level whilst rolling her sleeves up to get stuck-in!
Adi’s skillset is very much focused on Customer, People development and Service Delivery, all wrapped up in a bundle of fun!
Manoj manages all aspects of the company’s finances, from the day to day financial management to more strategic business management from a financial perspective.
Manoj recently joined the company and brings with him a wealth of business experience. An accomplished, commercially aware finance professional, who has successfully operated at an executive level across a variety of industries and sectors . The experience extends to start-ups, restructuring of a business, disposals and successfully turning around underperforming or distressed companies and scaling businesses. His key skillset is the ability to problem solve, streamline and improve a business by implementing systems and procedures.
Manoj is a qualified accountant and a Fellow of the Association of Chartered Certified Accountants, a global professional accountancy body.
Jo ensures customers’ needs are met day to day and manages a portfolio of accounts.
Jo has been with YCG for over 5 years and has come from an education background where she was actively involved in a business management role, as well as lecturing.
Jo holds a Postgraduate Diploma in Tourism and Business Management. In her current role with YCG she is working closely with the sales and business development team, reaching out to prospective clients as well as managing existing clients’ relationships.
Languages: Jo speaks Polish.
Ronak Dattani deals with general customer service queries & admin duties. He also does hardware and accessories support, and account management.
Ronak is one of our newer members of YCG, coming from Chess Group after 15 years within various roles. He has over 25 years total within the mobile industry.
Ronak can’t remember too far back but he does have a BTEC national in Business and Finance from back in the 90’s.
Louis manages and deploys MDM policies and profiles specifically for customers with iOS, Windows and Android devices to manage remote updates.
Louis has worked in telecoms for 18+ years managing customers with technical queries; from building GSM tethering connections, to where we are today in helping secure mobile operating systems be managed remotely.
Louis achieved a qualification in Electrical Engineering and found himself enjoying the technical aspect of circuit building and solving issues. Branching over to the I.T side of things, he has earned and built relationships in different sectors such as Law, Care & Construction in helping customers achieve their requirements for Mobile Device Management and deployment.
Jasleen is our Fulfilment Supervisor & Billing Support. Her day to day includes processing of orders, including hardware and connectivity. billing of all new connections and communicating with customers.
Jas started at Your Comms group after she finished university but did work part time here for 3 years prior too. Jas also tutored English and Maths for 2 and a half years.
Jas graduated from St Mary's University in 2021 with a first class in B.A. Business and Finance.
Nahel manages the reseller accounts to help develop their business and maintain strong relationships with their customer base.
Nahel is new to Your Comms Group, but has nearly 10 years of experience in the mobile industry, managing Retention and Sales in the field.
Nahel graduated from Kingston University with a B.A. hons in Business Economics.
Josh looks after the VoIP sales and helps the Sales Team to understand the products, but also customer needs to be able to provide the right solutions for the business.
Josh has a BA in Hospitality Management (UWE Bristol) a Diploma in ICT, and formal VoIP Training at Voicenet Solutions and Daisy Wholesales.
Josh was born in the beautiful country of Mauritius and grew up in Bristol. He was the Assistant Financial Controller for a 4 Star Business class hotel in London before joining the Telecoms industry. Josh have been in the Telecoms industry for the past 10yrs. He plays football for a Team in North London and loves running and keeping fit.
Languages: Josh speaks Creole, French and Hindi.
Kevin's journey with YCG started from a traineeship to an apprenticeship to becoming an employee. Kevin is now one of the Account managers at YCG and has been for the last 6 years. Kevin has a portfolio of over 100 accounts.
Kevin prides himself on being the face of all his accounts whether good or bad. He does this by managing the day-to-day on all his accounts from basic customer services, billing enquiries, and service and hardware issues to account reviews, upgrading and retaining customers.
Kevin's key skills are the management of accounts, customer care, reporting/analysing, admin and problem solving.
Sara manages customer accounts, developing and maintaining strong relationship with customers.
Sara has been with the company for four years, prior to that she worked as an administrator whilst studying.
Sara graduated from St Marys University with a B.A. in Tourism Management.
Languages: Sara speaks Arabic.
Dean has been working in the telecoms sector for 13 years, and as part of our sales team he brings a wealth of knowledge and experience.
Dean strives to always provide a saving and a solution that is not only cost effect but that will ensure your staff are as secure and proactive as possible.
Dean will always take a keen interest in your business and make any quote bespoke to your needs.
Jamie is one of our engineering team. He provides technical support for landlines, VOIP and Internet connectivity, and will sometimes install our products at customer sites.
Jamie has worked in the industry for around 15 years (and with YCG for least 5 of those), but started off in software development in the 1990s, back when flannel shirts were in fashion, along with having hair on your head.
His computer science and software engineering qualifications came from Westminster and Brunel.
Ella runs the marketing here at YCG - that's everything from email campaigns, social media, events / sponsorships and our website.
Ella has been with the company for a year, this being her first professional role after graduating from University of West London with a BA in Fashion Branding and Marketing.
Enesa handles any queries customers may have, looking at systems and providing solutions that will streamline and make processes more efficient.
Enesa came from a Web Design company as a copywriter and web designer having recently joined Your Comms Group.
Languages: Enesa speaks Albanian.
