-1.png?width=700&height=600&name=We%20work%20as%20a%20Team%20(1)-1.png)
.png?width=700&height=600&name=We%20try%20to%20be%20Experts%20at%20what%20we%20do%20(2).png)
4 min read
Choosing the Ultimate Google Pixel: A Comprehensive Guide to the Best Buy
In this age of digital advancement, smartphones have become a day-to-day commodity for people and especially for...
We are Accountable
What is the benefit to YCG of upholding this value
- We deliver on our own work and help others deliver theirs
- We agree on objectives and timescales and keep to them
- We regularly monitor our progress in the delivery of objectives and timescales
- We do not avoid difficult challenges and situations
- We share and learn from our mistakes
How is the Value demonstrated?
- Project delivery- on time, in budget
- NPS – 9/10
Colleague First
What is the benefit to YCG of upholding this value
- We always help others when they ask for it
- When problems arise, we work together to solve them
- We always listen to colleagues and seek to understand and learn from differences of opinion
- We appreciate other people’s strengths and learn from
- We celebrate our successes
- Happy people, happy customers
How is the Value demonstrated?
We take 360 feedback every quarter and seek to improve on it, Employee of the Quarter
We are Experts
- Customers prefer to buy from knowledgeable staff
- Customers who are well served stay with a business year after year
- We will learn and understand our products and services to make it easier for us to do our jobs
- Supports a healthy trusted customer relationship.
- The Team is always learning.
- We demonstrate agility and flexibility and be a champion of change.
- ESG Policy
How is the Value demonstrated
- We will always seek to be fully up to date on new products and industry trends
- If we cannot answer the question, we will make sure we know who can (that means we will understand the company’s end-to-end processes)
- Customer Testimonials
- Unleash 'inner hero' (full potential)
.png?width=700&height=600&name=We%20try%20to%20be%20Experts%20at%20what%20we%20do%20(1).png)
Customer Delight
What is the benefit to YCG of upholding this value
- Customers will buy from companies where they feel valued by being dealt with efficiently and knowledgeably.
-
Customers will accept delays provided they are kept informed so we never leave customers “in the dark”, especially if we cannot solve the problem in a day
How is the Value demonstrated
- We can deal with customer queries on a “one touch basis” which saves time and cost (for both us and our customers)
- We always call customers back if we are leaving a problem unsolved overnight
.png)
.png)
Want more information?
Want to know more about our SD-WAN solutions? Send us a message or give us a call to find out what we can do to help your business reach its full potential.
