Microsoft Teams Direct Routing

Unified communication solutions that bring your business into the future.


What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing is the ultimate unified communications solution. Combine PSTN calling with a full suite of Microsoft Teams services and enjoy complete business communications without compromise. Even better, choose Your Comms Group and make the most of a range of PBX services that are unavailable through Microsoft Teams Direct Routing alone. 






Cheaper calls and all-in-one services keep your communication costs lower than ever.


We provide flexible and customisable solutions to help your business become the best it can be.


Disaster recovery and exceptional customer service keep your communications up and running at all times.

Unlock the Full Potential of Microsoft Teams


Disaster Recovery Plan: Call Redirect

What happens if you lose signal mid-call, or if your office faces a power outage? Thanks to Your Comms Group and Microsoft Teams Direct Routing, you won't need to find out! Your Comms Group provide disaster recovery services as quick as a flash with our UCaaS platform. If the worst happens, we will automatically redirect your calls to previously allocated locations, ensuring zero downtime and zero missed opportunities.



IVR/ Call Queuing Plans

Microsoft Teams Direct Routing powered by Your Comms Group makes it easy to manage your company's calls. Save valuable time, money and energy with our bespoke Auto Attendant/IVR system that does all of the hard work for you. From complex menus that provide call-routing options to hunt group and call queue configurations, dealing with an influx of callers just got a lot more straightforward.



Contact Centre as a Service

Make sure that all of your communications run in a smooth, streamlined manner using our flexible and scalable Contact Centre from Your Comms Group. We provide a fully unique and easy to navigate customer experience, allowing you to maintain transparency and control when it comes to interacting with clients via our multiple channels. 



Enterprise Voice Features

Give your customers the best experience possible and manage your calls with ease thanks to a range of call features supplied when you choose Microsoft Teams Direct Routing. Forward, hold and queue calls efficiently, receive your voicemails via the cloud or send them directly to your email, make the most of hold music and much more.




All of the following:

Re-routing of phone numbers when Microsoft has an outage

Seamless number porting from any provider

Enterprise-level security and compliance

Legacy PBX Integration Support

Multiple Managed Service Options

24/7 x 365 enhanced Microsoft Support

7 Reasons Why Our Direct Routing is Better!

Let's Talk

Want to know more about our Microsoft Teams Direct Routing solutions? Send us a message or give us a call to find out what we can do to help your business reach its full potential.




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A seamless transition to Your Comms Group from our old provider, for much less, including new equipment and a customer service that is responsive, friendly, and effective. Particular thanks to Lee and Jamie.
Dean Brothers
Company Director
YCG are delivering a truly high-level service around the clock and really knows how to focus on client's needs, rather than offering what is popular on the market. I've been working with Rob for several years and very pleased of his professional account management levels. If your company feels its lacking personal care, you should definitely consider YCG as your service provider!
Robert Tornovsky
UK Company Director
Your Comms Group makes managing our SIM card estate easy by providing a single point of contact for all of our network providers. They're always quick to respond to queries, and ordering, canceling and transferring lines is a painless process.
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UK Company Director