Which Network Has the Best Customer Service?

If you're wondering which network has the best customer service, then you aren't alone. With a plethora of providers offering a range of plans and solutions, the market can easily begin to feel overly saturated. 

Customer service is one aspect that should never go overlooked, however, especially if you are using your cellular devices for business purposes. After all, it is important to know that your provider will be on hand to help as and when you need, in order to prevent potentially detrimental disruptions to your company communications.

To help you to obtain the peace of mind you deserve, let's take a look at some of the biggest names in telecoms and how they rank in terms of providing adequate customer service.^* 

NPS Scores

If you're trying to figure out which network has the best customer service, NPS scores are always a big giveaway. NPS stands for 'Net Promoter Score' is a measurement that pertains to customer satisfaction, calculated based on how likely customers are to recommend the service in question to a second party on a scale of one to ten. 

The overall score ranges from between -100 to 100, and is calculated based on the comparative amount of 'promoters' (customers likely to pass on a recommendation with a score of 9/10) to 'detractors' (a score of 0-6 and overall unlikely to recommend). 'Passives' (a score of 7-8) are not included in the calculation. 

Let's take a look at the NPS scores of a few network providers to illustrate. 

For example, let's look closer at Vodafone. Whilst a score of 25 might not sound incredible on the surface, if you bear in mind that the scale ranges from -100 to 100, Vodafone clearly have many more 'promoters' than 'detractors', meaning that more customers are likely to recommend their service than not. With this in mind, O2 lie just above the midpoint, and Your Comms Group are likely offering the best customer service out of the networks listed. 

What is the Average?

When it comes to NPS scores, taking a look at the industry average is a good way to establish which network has the best customer service within the field. For instance, an NPS score of 0 might not look too ideal, unless the industry average was -20, in which case a 0 ranking isn't too bad at all. 

The average NPS score in 2022 sits at 31. This means that providers such as Vodafone are sitting just under this average, and Your Comms Group are sitting above. 

In the world of NPS, it has generally been established that a score of above 0 is good, as it means that you have more 'promoters' than 'detractors' , whilst 50 + is excellent and over 80 is one of a kind. However, this changes based upon industry average - in this case, a provider would need a score of above 30 to achieve a ranking considered 'good'. 

Get the Customer Service you Deserve

Regardless of your chosen provider, we want to make sure that you get the best customer service from your network. Whether Vodafone, EE or O2 are the way forward for you, Your Comms Group can be your point of contact, building a solution around your network of choice while providing you with expert guidance and support. 

Alternatively, we also offer a range of business mobile plans and flexible tariffs designed to work around you and your needs. For more information regarding any of our services, feel free to get in contact with our friendly team today.