Mistakes to avoid when choosing the best VOIP system

VoIP (Voice over Internet Protocol) phone services are now a common part of most forward thinking businesses and have become crucial in allowing organisations to develop effective and meaningful daily communications, both internally to their employees but also externally with suppliers, stakeholders and customers.

If you’re yet to join the VoIP revolution, it may be because you’re not convinced by the argument for it over your old phone system, or you may be struggling to understand how those benefits tangibly affect your business.

The fact is VoIP systems offer numerous advantages over conventional telephone options, but like everything in business, it’s important to make sure you choose the right system to suit your business needs. By avoiding these typical common errors, you can be certain that you select the best VoIP solution for you and ensure you’re not wasting your investment on a system that isn’t fit for purpose.

Trying to find a solution to a problem you don’t fully understand

Before you even start to look for a VoIP system to replace your current analogue infrastructure it’s important that you think carefully about how you currently use your telecoms equipment and how you might use it in the future. Importantly, look at the opportunities for growth and development that may be ahead of you and assess how the system you choose can support your onward business journey.

 If you begin exploring the available technology options without knowing what you need the chances are you’re just going to spend valuable time and money on a subpar system that may at best need replacing in a relatively short space of time or, worse, be even less effective than what you already have.

Start by listing everything you need, how much traffic and visitors you anticipate, as well as the features that are essential, those that are nice to have, and those that are unnecessary luxuries – there’s no point in paying a premium for functionality you’ll never use. To get the right package for your business speaks to a Voip expert at Your Comms Group Today.

Underestimating the importance of scalability

 A good VoIP system will be able to support your business for many years, but too many organisations only think about the here and now when they come to considering technology upgrades. Keep in mind the scope for both team reduction and expansion and invest in a system that can shrink and expand to fit your changing needs. Being able to remove or add users to mirror your staffing is a key benefit of a good VoIP solution but being able to scale functionality must also be relatively easy to achieve on a practical basis without causing major disruption whilst also being economically sensible.

Failing to measure call quality

There’s no point in spending money on a new phone system only to discover that the calls are of poor quality or only marginally better than what you already have. A person’s first experience of your business – especially if they’re a customer or investor – is often going to be through a phone call, so making a good impression counts. Similarly, staff who have to endure low call quality on a daily basis will soon become frustrated. 

Be sure to read customer reviews to find out what other users have to say about the system you’re considering. And given the vendor probably uses their own system themselves, a quick call to them allows you to test out the quality for yourself in advance. Utilise their own VoIP system, allowing you to test it out for yourself.

Choosing a provider that doesn’t offer technical support

Customer service is crucial, particularly in today's business environment of remote and flexible working. When you spend money on a new VoIP system, keep in mind that you are also investing in the business. Make sure the provider offers excellent support and customer care so you know you can count on them if something goes wrong.

If you’re interested in understanding more about how VoIP can transform your business telecoms, please get in touch. We’re experts in the sector and have complete faith in the excellent quality of end-to-end client service we provide. Book a meeting today with your Voip expert Josh at a convenient time for you!