Seven Years of Success: Joanna Rutkowska's Dedication to Customer Excellence

"I strive to build personal connections with our customers, understand their needs, and understand how communications fit their daily requirements."

Introducing you to Joanna Rutkowska, Your Comms Group's Head of Customer Service. Joanna transitioned from an academic background in business and tourism management to a pivotal role in the communication industry. Her story in her seventh year in Your Comms Group proves her adaptability, passion for people, and commitment to excellence.

Let us take a look at her story in this article!

Evolving with Your Comms Group: A Seven-Year Odyssey

Joanna's path in Your Comms Group was unconventional but profoundly enriching. With a history of teaching business and tourism management to undergraduates, she brought a unique perspective to the communication industry.

"What a path to take!" She exclaims while reflecting on her long journey.

Her transition was fueled by a passion for working with people, which she consistently shows in her professional life.

Embracing the Customer Delight Value with a Personal Touch

Joanna's approach to customer service is rooted in the belief that personal interaction is irreplaceable; it builds relationships and cannot be replaced by anything, even AI. At Your Comms Group, she believes in good, old-fashioned chat, phone calls, and face-to-face meetings, which aligns with the company's core values of community and customer delight. These methods are essential for understanding and meeting clients' needs, creating a solid foundation of trust.

Joanna's Contribution to Building a Solid Community

Her dedication to building personal connections with customers and tailoring communication services to their needs distinguishes Your Comms Group from other companies. This customer-centric approach enhances client satisfaction and fosters a supportive and positive working environment within the team, enabling the team to deliver the best services and improve satisfaction.

Joanna and her team build trusting and successful relationships with clients by putting the customer first and managing relationships. She believes the first impression will last a long time, so getting it right and precise is vital.

Looking Ahead: Aspirations for the Future

As Your Comms Group looks into the future, Joanna's vision for customer service and account management is straightforward and ambitious. She loves to see the company grow and thrive while contributing to its success.

"I am always looking to improve service delivery and work with the team to manage the process from the customer reach out, to making the most of our products and services," she explains. Her proactive approach makes Your Comms Group continue to excel in customer service, adapting to new challenges while maintaining a personal touch. 

How do personal interactions shape customer relationships in today's digital age? Share this blog post within your network to spread the word about the importance of personalised customer service and keep the conversation going!