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Landline Installation with Broadband:

Our team at Your Comms Group is dedicated to providing smooth and efficient landline installations for businesses. Here's a breakdown of the steps involved in the process:

  1. Initial Email: We will send you a welcome email, initiating the installation process.
  2. Number Porting and Provider Details: Confirm the  number for  porting with the porting details  from current provider. We also need  copy of your current provider's latest invoice. This allows us to verify ownership and facilitate the transfer of your business telephone numbers to the new platform.
  3. Letter of Authority (LoA): Complete the LoA via docusign, granting us permission to port your numbers. We'll then submit it for a Proof of Validation (POV) check to ensure accuracy.
  4. Config and Call Flow Form: Provide us with your preferences and requirements for system configuration and call flow, enabling us to tailor the setup to your needs.
  5. Infrastructure Check: Our engineer will discuss your current infrastructure to ensure that your installation site is stable and ready to support the new system.
  6. Line Installation: We will place an order for a new analogue line and broadband with Openreach. Please note that rescheduling or missing an Openreach engineer appointment less than 5 working days before the scheduled date may incur a charge of £250 per missed appointment.
  7. Broadband Activation: Once the new broadband is activated, billing will commence from the go-live date.
  8. Porting Date Confirmed: Schedule the porting of your numbers commenses after the broadband is live to avoid disruptions and ensure continuity of service.
  9. Install Date Scheduled: The installation will typically occur on the porting date.
  10. System Installation and Numbers Ported: On the scheduled date/s, our team will install the new system and transfer your numbers seamlessly.
  11. Project Closure: We'll conduct a check-in call to confirm your satisfaction with the system and officially close the project.

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A seamless transition to Your Company Comms from our old provider, for much less, including new equipment and a customer service that is responsive, friendly and effective. Particular thanks to Lee and Jamie.
Dean Brothers
Company Director
YCG are delivering a true high level service around the clock and really know how to focus on client's needs, rather than offering what is popular on the market. I've been working with Rob for several years and very pleased of his professional account management levels. If your company feels its lacking personal care, you should definitely consider YCG as your service provider!
Robert Tornovsky
Company Director
Your Comms group make managing our SIM card estate easy by providing a single point of contact for all of our network providers. They're always quick to respond to queries, and ordering, cancelling and transferring lines is a painless process.
Ellen Swinburne
Company Director

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