Your Comms Group
RPI Update 2023
OUR RESPONSE TO the RPI increase
At YCG we are driven by a commitment to providing solutions that connect businesses to their customers, suppliers, and colleagues. We’re proud that we’ve supported our customers through times of rapid change, particularly in recent years, whether it’s been helping them to adopt new technology or to adapt to new ways of working.
Providing our customers with dedicated support and service requires continual investment in our people and systems. Our Testimonials show our dedication to our customers and we want to uphold our excellent UK-based service. This means we may have to review our prices when our base costs are amended by suppliers or impacted by inflation.
Many of our suppliers and partners have increased their prices. We appreciate that price changes are never welcome, particularly at such a challenging time, and we do our best to protect our customers by absorbing these increases where we can. However, some incurred costs must be passed on to ensure we can maintain our solutions and preserve our excellent service.
We want to ensure businesses stay future-proofed by providing a broad choice of products underpinned by the best possible providers and support. Unless defined separately, the pricing for all our products will increase by only 9.9% from April 1st 2023, which is 3.5% below the current rate of other major network providers, making our prices more competitive than ever for our customers compared to the rest of the market. The current rate of the Retail Price Index (RPI), was announced by the Office for National Statistics (ONS) on 15 February 2023 as 13.4%.
We welcome an open dialogue with our customers about the RPI increase and your feedback is always appreciated
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A seamless transition to Your Company Comms from our old provider, for much less, including new equipment and a customer service that is responsive, friendly and effective. Particular thanks to Lee and Jamie.
YCG are delivering a true high level service around the clock and really know how to focus on client's needs, rather than offering what is popular on the market. I've been working with Rob for several years and very pleased of his professional account management levels. If your company feels its lacking personal care, you should definitely consider YCG as your service provider!
Your Comms group make managing our SIM card estate easy by providing a single point of contact for all of our network providers. They're always quick to respond to queries, and ordering, cancelling and transferring lines is a painless process.