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CallSwitch FAQs

• What is CallSwitch?

  CallSwitch is our cutting-edge and multi-tenant hosted telephony platform. It allows you to swiftly implement hosted PBX services for your clients through a dedicated partner portal, offering a comprehensive suite of Unified Communications features, integrations, and fully supported hardware.

• Can I retain call recordings beyond the initial 90 days?

  Absolutely. If you need to keep copies of call recordings beyond the first 90 days, CallSwitch allows you to archive recordings to your personal Amazon S3, Google Drive, or Dropbox storage solution.

• Is there support for adding new services or hardware for clients?

  Absolutely. The partner portal for CallSwitch allows you to seamlessly add new services or hardware to your clients' accounts with just a few clicks. It's designed to be user-friendly and efficient for your convenience.

• What is the CallSwitch Communicator Soft Client?

  The CallSwitch Communicator Soft Client is a versatile solution designed for mobility and flexible working. It allows users to securely communicate with their entire team, whether on a desktop (Windows/Mac) or Smartphone (iOS/Android).

• Does the Communicator Soft Client support screen sharing and document sharing?

  Absolutely. The Communicator Soft Client facilitates collaboration with features like screen sharing and document sharing, ensuring efficient communication and teamwork.

• What is Click-to-dial functionality, and how does it work with the Communicator Soft Client?

  Click-to-dial is a convenient feature that allows users to initiate a call by simply clicking on a phone number. The Communicator Soft Client integrates this functionality, streamlining the calling process and enhancing user experience.

• Is Teams integration included in the CallSwitch partner solution?

  Yes, Teams integration is a complimentary feature included as part of the CallSwitch partner solution. Businesses can leverage this integration to enhance their communication capabilities within Microsoft Teams.

• What additional options are available for call recording with CallSwitch?

  For businesses in regulated industries or those requiring advanced features like call analytics, transcription, or strict compliance adherence (such as MiFID II or PCI), CallSwitch offers a fully compliant, cloud-based call recording and analytics platform called Atmos.

• Is CallSwitch compatible with various desk phones?

  Yes, CallSwitch is compatible with a wide range of handsets and conference devices from leading manufacturers, ensuring flexibility and choice for our users.

• What is the purpose of CallSwitch Wallboards?

  CallSwitch Wallboards serve to provide teams with real-time insights into their performance, customer satisfaction, and internal quotas. They enable department heads to identify areas of increased demand, allowing for prompt resource allocation.

• What functions can be performed using the Administration Portal?

  The Administration Portal, a secure, web-based platform, allows you to perform a wide range of administrative duties remotely. This includes adding extensions and hunt groups, making configuration changes to call routing, controlling end-user features, maintaining centralised contact directories, and more.