Why Your Business Needs Microsoft Teams Direct Routing

Microsoft Teams has become one of the stand-out platforms used by businesses globally. This is partly due to the pandemic and more and more people working remotely or as Hybrid workers. With its seamless integration of video conferencing, instant messaging, file sharing, and other features, it has revolutionised the way teams communicate and work together.

But did you know that with Microsoft Teams Direct Routing, your business can take this collaboration to the next level? In this blog post, we will discuss why your business needs Microsoft Teams Direct Routing and the benefits it can bring to your organisation.

What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing is a service that allows businesses/users to connect their on-premises phone systems to Microsoft Teams. With Direct Routing, businesses can use Microsoft Teams as their primary communication platform while still using their existing phone system.

In other words, Direct Routing enables businesses to make and receive external calls using their on-premises phone system, but with the added benefits of Microsoft Teams, such as video conferencing, instant messaging, and file sharing.

Why Your Business Needs Microsoft Teams Direct Routing

Enhanced Collaboration and Communication

By integrating your on-premises phone system with Microsoft Teams, your team members can communicate and collaborate seamlessly, whether they are in the office or working remotely. This unified communication system can improve productivity, enhance team collaboration, and reduce communication barriers between employees.

Cost Effective Solution 

Microsoft Teams Direct Routing is a cost-effective solution for any business industry.  Direct Routing gives businesses the opportunity to use their existing phone system, eliminating the need for additional hardware or software. Moreover, since Microsoft Teams is already integrated into many business operations, there is no need for additional training or onboarding.

Increased Flexibility and Scalability

The major significant benefit of Microsoft Teams Direct Routing is its flexibility and scalability. Businesses can choose to migrate to Microsoft Teams at their own pace, without disrupting their current operations giving all team members peace of mind. Moreover, Direct Routing is highly scalable and can grow with your business as it expands, making it a long-term investment that can support your business's growth.

Customer Experience

With Microsoft Teams Direct Routing, businesses have the ability to provide their customers with a better overall experience and help make their sales pipeline more efficient. By using the advanced collaboration features of Microsoft Teams, businesses can quickly respond to customer inquiries, provide real-time support, and resolve issues quickly. Additionally, customers can reach out to businesses using their preferred communication method, whether it is a phone call, instant message, or video conference.

Microsoft Teams Direct Routing can help businesses enhance collaboration, improve communication, save money, increase flexibility and scalability, and improve the customer experience. By integrating your on-premises phone system with Microsoft Teams, your business can enjoy the benefits of a unified communication system without having to replace your existing hardware or software.

So, if you are looking for a cost-effective solution that can help your business improve communication, collaboration, and customer experience, Microsoft Teams Direct Routing is an excellent option to consider.

To get started with Microsoft Teams, contact Your Comms Group or visit our webpage for more advice or other telecom solutions.