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How to use the iPECS Cloud Portal

A guide exploring how to use the iPECS Cloud Portal.

Here is a quick introduction to the iPECS Cloud portal. Before we begin, you will need your iPECS user ID and password, which will have been provided to you during the setup phase. Please contact your system administrator if you’re uncertain of any details. 

First, select ‘User’ and enter your login details. The first screen you’ll see upon logging in is your My Home Dashboard, which can be customised to display information, e.g. call logs and statistics, as well as giving a summary of your company service. 

To customise My Home, navigate to the ‘My Home Settings’ page on the left-hand bar. 

To populate the My Home page, drag and drop items from the My Home menu on the right of the screen and click save. 

To customise the favourites bar at the top of the screen, press the star icon at the top right. To add features, press the plus icon, followed by the menu item you would like to add, then click the save icon. You can reset your choices by clicking on the circular arrow. 

There are various menus to navigate on the left-hand side of the portal. 

In order, starting from the top, the company section is used to show your company directory and a list of feature codes for your system. 

The company directory lets you build a centralised directory of contacts, shared among all phones. 

Feature codes let you trigger phone system operations by dialling a code from your handset (e.g. disabling an active call forward).

These are maintained by your system administrator and automatically update on your phones whenever a change is made. 

Next, by navigating to ‘My Phone and Feature’ and then ‘Call Forward’, you can configure a call forward on your extension. To change any of the settings you see here, click modify, or double click. 

You can use the call forward type dropdown to choose when you’d like calls to be forwarded. Use the call forward service time to choose the time you would like the forward to be active. 

Select ‘Voicemail Schedule’ to set custom voicemail greetings to play at different times (e.g. let your customers know that you’re busy now, but will be back tomorrow).

Use the ‘Voicemail Settings’ page to configure general settings for your voicemail, e.g. your access password, or email notification settings. 

Head to the inbox section to find copies of voicemails left for you, as well as your extension’s call recordings, which can be filtered by date and caller number. 

You can look at calls in more detail, as well as filter and organise call logs, by viewing the ‘Call History’ section. 

You can update the information stored on your extension on the ‘My Information’ page. Here, you can set your name, email address and password.

For more information, contact Your Comms Group.