1. Help Center
  2. iPECS Phone System

How to set up iPECS UCE softphone (iOS)

A guide to setting up your iPECS UCE softphone on an iOS device.

First, search for UCE and download the latest version from the app store, which should be iPECS UCE +.

Open the app once it is installed, and allow it to access certain elements of your device.

Navigate to the settings menu via the three lines in the top right corner.

Select Server > Server and enter your UCE Server IP. Select OK to confirm, and leave the port number as default. 

To enable mobile data usage for when there is no WiFI available, go back and select Network then enable the Use Mobile Network Option. 

Go back twice to find yourself at the main login screen. 

Use your login credentials set with the user setup on the Customer Manager Portal & enter your portal ID including the customer domain and password.

Select 'My Presence' then the appropriate presence status to make a change to your presence. Click 'auto login' to automatically log in when you return to the app.

For more information, contact Your Comms Group.