Your Comms Group Case Studies

FirstCall:  

We're passionate about supporting all kinds of businesses - and First Call is one of our biggest and longest standing clients. Here's how we've been helping them for over a decade.

A little bit about FirstCall

It’s probably not a surprise to learn that many of the clients and customers we supply are heavily reliant on effective communications solutions – and the bigger the role that mobile technology plays in delivering their products and services, the more cost effective those solutions need to be.

First Call Contract Services is a large and well-regarded recruitment agency that operates in the Home Counties, Midlands, and Suffolk. 

The company was founded 25 years ago and has expanded rapidly, offering specialist search and placement services for an array of industries.

From warehousing to food production and processing, recycling and waste management to aviation and print industry services, and manufacturing to cleaning and hygiene, First Call work hard to offer employment and support to those from all walks of life. Inclusivity and opportunity is something of which they are proud.

It’s also a company that believes in its core value – the desire to give something back. And it’s this ethical approach to doing business that sees the company establish and embed itself within the communities it operates in, actively supporting local good causes and projects.

The Solutions We Provided FirstCall

The services we provided for FirstCall had to solve several common problems that so many of our customers face - they wanted to:

• Reduce their overall bill
• Stop unexpected bill shock
• Rely on one system across 17 branches
• Have a one stop shop for landline and mobile connections
• Receive a highly personalised service

Why Choose YCG

We have always proved to be cost effective, offering the best value coupled with the best and most relevant technology available for whatever your needs may be.

We have a fantastic billing system which gives us visibility of usage across multiple branches and 100’s of users. Through the platform, we can put hard caps in place which limit airtime and ensure you won’t get any surprise bills, plus real time reports on missed calls and productivity which can prove invaluable to your business.

We make it possible to save back office time and resources by managing all of your telecommunications in one place with one point of contact from our in house experts.

Most of all, we pride ourselves on our customer service – we’re always there to answer a call quickly and with a familiar voice as – like most of our services - we keep our CS in house. We may be biased but we think they’re the best and there’s no problem they won’t endeavour to solve.